DropsofSoul e.U
BrigittaPlatz 9, 1200 Vienna, Austria
Email: office@dropsofsoul.com
Effective as of: September 2025
At DropsofSoul e.U, your privacy and trust are essential to us. This policy explains how we collect, use, and protect your personal data in accordance with the General Data Protection Regulation (GDPR) and applicable Austrian data protection laws.
In Short
Your Data, Your Trust.
At Drops of Soul, we handle your data with the same care we craft our bitters, cordials, and shrubs: precise, transparent, and never for resale.
We collect only what’s needed for orders and service, keep it safe under EU GDPR, and never sell or rent your information.
1. Who We Are
Website: https://dropsofsoul.at
We craft and sell artisanal cocktail ingredients (bitters, cordials, shrubs), and offer mobile bar catering and creative consultation services.
2. What Data We Collect and Why
a. Orders & Checkout
When you place an order, we collect:
• Full name
• Billing and shipping addresses
• Email address
• Phone number (if provided)
• Payment details (securely handled by payment gateways)
Purpose: Fulfilling orders, providing customer support, handling shipping and invoicing.
b. Contact Forms & B2B Inquiries
When you contact us via a form or B2B page, we collect:
• Name
• Email address
• Business information (optional)
• Your message or inquiry
Purpose: Responding to customer or partnership requests, product customization, or wholesale offers.
c. Email Newsletter (if active)
If you subscribe to our newsletter, we collect:
• Email address
• (Optional) Name
You can unsubscribe anytime via the footer link in any email.
d. Cookies & Usage Data
We use cookies to improve your experience:
• Essential cookies: for navigation and cart retention
• Login/session cookies: if you create an account
• Analytics cookies (with consent): for traffic insights
• Comment cookies (optional): saves your name/email for future comments
You may manage cookie preferences or opt-out using the cookie banner.
3. Comments & Embedded Content
If you leave a comment:
• Your IP address and browser data are logged for anti-spam
• Gravatar integration may display your avatar if you use their service
Content from third-party platforms (e.g., YouTube, Instagram) behaves as if you visited them directly and may collect data independently.
4. Legal Basis for Processing
We collect and process your data under these lawful bases:
• Contractual necessity (e.g., shipping your order)
• Legal obligation (e.g., tax compliance)
• Consent (e.g., email marketing or analytics)
• Legitimate interest (e.g., business analytics, fraud prevention)
5. How Long We Keep Your Data
• Orders & billing info: 7 years (tax/legal purposes)
• Contact form entries: 12 months
• Comments: indefinitely, unless deleted
• Newsletter: until unsubscribed
• Cookies: typically 30 days to 1 year
6. Your Rights Under GDPR
You have the right to:
• Access and receive your stored personal data
• Correct or delete your data
• Restrict or object to processing
• Withdraw consent at any time
• File a complaint with the Austrian Data Protection Authority (DSB)
To request data access or deletion, email us at: office@dropsofsoul.com
7. Who We Share Your Data With
We only share data with trusted third-party processors:
• Payment gateways (e.g., Stripe, Apple Pay, Sofort)
• Shipping partners (e.g., Österreichische Post)
• Hosting & analytics services (e.g., GoDaddy, WordPress)
We do not sell or rent your personal data.
8. Data Security
We implement secure technologies to protect your data:
• SSL encryption
• Secure login & firewalls
• Role-based admin access
9. Policy Changes
We reserve the right to update this privacy policy as required by law or due to operational changes.
Changes will be posted on this page with an updated effective date.