{"id":24,"date":"2025-04-24T20:12:48","date_gmt":"2025-04-24T20:12:48","guid":{"rendered":"https:\/\/dropsofsoul.at\/?page_id=24"},"modified":"2025-09-10T00:41:45","modified_gmt":"2025-09-09T22:41:45","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/dropsofsoul.at\/de\/refund_returns\/","title":{"rendered":"Widerrufs-, R\u00fcckgabe- & Erstattungsrichtlinie"},"content":{"rendered":"

DropsofSoul e.U<\/code><\/mark><\/p>\n\n\n\n

BrigittaPlatz 9, 1200 Wien, \u00d6sterreich<\/code><\/mark><\/p>\n\n\n\n

G\u00fcltig ab: September 2025<\/mark><\/code><\/p>\n\n\n\n

1. Widerrufsrecht (EU 14-Tage-Regelung)<\/h2>\n\n\n\n

Als Verbraucher im Sinne des EU-Rechts hast du das Recht, binnen 14 Tagen <\/strong> ohne Angabe von Gr\u00fcnden von deinem Kauf zur\u00fcckzutreten.<\/p>\n\n\n\n

Die Frist beginnt an dem Tag, an dem du oder ein von dir benannter Dritter (nicht der Bef\u00f6rderer) die Waren physisch in Besitz genommen hat.<\/p>\n\n\n\n

Um dein Widerrufsrecht auszu\u00fcben, musst du uns eindeutig (per E-Mail oder Brief) \u00fcber deinen Entschluss informieren:<\/p>\n\n\n\n

DropsofSoul e.U<\/p>\n\n\n\n

BrigittaPlatz 9, 1200 Wien, \u00d6sterreich<\/p>\n\n\n\n

E-Mail: office@dropsofsoul.com<\/mark><\/code><\/p>\n\n\n\n

\n
Download withdrawal form >>en<\/a><\/div>\n\n\n\n
widerrufsformular herunterladen >>de<\/a><\/div>\n<\/div>\n\n\n\n

2. Ausnahmen vom Widerrufsrecht<\/h2>\n\n\n\n

Das Widerrufsrecht besteht nicht bei:<\/p>\n\n\n\n

\u2022 Ma\u00dfgefertigten oder eindeutig personalisierten Produkten<\/p>\n\n\n\n

\u2022 Versiegelten Waren (z. B. Lebensmittel & Getr\u00e4nke), die aus Gr\u00fcnden des Gesundheitsschutzes oder der Hygiene nicht zur R\u00fcckgabe geeignet sind, wenn die Versiegelung nach der Lieferung entfernt wurde<\/p>\n\n\n\n

\u2022 Ge\u00f6ffneten Flaschen oder Produkten mit Lebensmittel-Inhalt (Bitters, Cordials, Shrubs)<\/p>\n\n\n\n

3. Folgen des Widerrufs<\/h2>\n\n\n\n

Wenn du vom Vertrag zur\u00fccktrittst, erstatten wir dir alle Zahlungen, einschlie\u00dflich der Standard-Lieferkosten (Express-Versand ausgenommen), innerhalb von 14 Tagen <\/strong> nach Eingang deiner Widerrufserkl\u00e4rung zur\u00fcck.<\/p>\n\n\n\n

Die R\u00fcckzahlung erfolgt \u00fcber dasselbe Zahlungsmittel, das du bei der Bestellung verwendet hast, es sei denn, wir haben ausdr\u00fccklich etwas anderes vereinbart. Dir entstehen keine zus\u00e4tzlichen Kosten.<\/p>\n\n\n\n

4. R\u00fccksendung der Waren<\/h2>\n\n\n\n

\u2022 Die R\u00fccksendung muss sp\u00e4testens 14 Tage nach Erkl\u00e4rung des Widerrufs erfolgen.<\/p>\n\n\n\n

\u2022 Die Kosten f\u00fcr die R\u00fccksendung tr\u00e4gst du selbst.<\/p>\n\n\n\n

\u2022 Die Waren m\u00fcssen unbenutzt, in demselben Zustand wie erhalten und in der Originalverpackung zur\u00fcckgesendet werden.<\/p>\n\n\n\n

\u2022 Nach Erhalt und Pr\u00fcfung informieren wir dich per E-Mail, ob die R\u00fcckgabe akzeptiert wurde. <\/p>\n\n\n\n

Wir werden dich \u00fcber die Genehmigung oder Ablehnung deiner R\u00fcckerstattung informieren.<\/p>\n\n\n\n

Wird sie angenommen, erfolgt die R\u00fcckerstattung innerhalb weniger Tage automatisch \u00fcber deine urspr\u00fcngliche Zahlungsmethode.<\/p>\n\n\n\n

5. Besch\u00e4digte oder fehlerhafte Waren<\/h2>\n\n\n\n

Sollte ein Artikel besch\u00e4digt oder defekt bei dir ankommen, kontaktiere uns unter: office@dropsofsoul.com <\/mark><\/code>innerhalb 48 <\/strong>Stunden nach Lieferung, Bitte f\u00fcge unbedingt ( photo\/video )<\/strong>als Nachweis bei.<\/p>\n\n\n\n

Wir pr\u00fcfen den Fall und bieten Ersatz, Erstattung oder eine andere L\u00f6sung an.<\/p>\n\n\n\n

6.Versp\u00e4tete oder fehlende R\u00fcckzahlungen<\/strong><\/h2>\n\n\n\n


\u2022 Falls du deine Erstattung noch nicht erhalten hast, \u00fcberpr\u00fcfe bitte zuerst dein Bankkonto.<\/p>\n\n\n\n


\u2022 Danach kontaktiere dein Kreditkartenunternehmen \u2013 es kann etwas dauern, bis die Erstattung verbucht wird.<\/p>\n\n\n\n


\u2022 Danach kontaktiere deine Bank. Oft dauert es einige Zeit, bis R\u00fcckzahlungen sichtbar sind.<\/p>\n\n\n\n


\u2022 Solltest du nach allen Schritten noch keine R\u00fcckzahlung erhalten haben, wende dich bitte an: office@dropsofsoul.com
<\/p>\n\n\n\n

7.Reduzierte Artikel<\/strong><\/h2>\n\n\n\n


Nur regul\u00e4r bepreiste Artikel k\u00f6nnen erstattet werden.\nSale-Artikel sind vom Umtausch und von der Erstattung ausgeschlossen.<\/p>\n\n\n\n


8.Umtausch<\/strong><\/h2>\n\n\n\n


Wir ersetzen Waren nur, wenn sie defekt oder besch\u00e4digt sind.<\/p>\n\n\n\n

Falls du denselben Artikel erneut m\u00f6chtest, kontaktiere uns bitte per Mail unter office@dropsofsoul.com<\/mark><\/code> \u2013 wir senden dir die genaue R\u00fccksendeadresse.<\/p>\n\n\n\n

9. Fragen<\/h2>\n\n\n\n

Hast du Fragen zum Thema Storno, R\u00fcckgabe oder Erstattung?\nKontaktiere uns:<\/p>\n\n\n\n

E-Mail: office@dropsofsoul.com<\/mark><\/code><\/p>\n\n\n\n

Telefon: +43 670 353 8025<\/mark><\/code><\/p>\n\n\n\n

<\/p>","protected":false},"excerpt":{"rendered":"

DropsofSoul e.U BrigittaPlatz 9, 1200 Vienna, Austria Effective as of: September 2025 1. Right of Withdrawal (EU 14-Day Policy) As a consumer under EU law, you have the right to withdraw from your purchase within 14 days without giving any reason. The withdrawal period is 14 days from the day on which you or a […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"jetpack_post_was_ever_published":false,"footnotes":""},"class_list":["post-24","page","type-page","status-publish","hentry","_wholesalex wsx-wholesalex-product"],"yoast_head":"\nCancellation, Return & Refund Policy - Dropsofsoul<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/dropsofsoul.at\/de\/refund_returns\/\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Cancellation, Return & Refund Policy - Dropsofsoul\" \/>\n<meta property=\"og:description\" content=\"DropsofSoul e.U BrigittaPlatz 9, 1200 Vienna, Austria Effective as of: September 2025 1. Right of Withdrawal (EU 14-Day Policy) As a consumer under EU law, you have the right to withdraw from your purchase within 14 days without giving any reason. The withdrawal period is 14 days from the day on which you or a […]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/dropsofsoul.at\/de\/refund_returns\/\" \/>\n<meta property=\"og:site_name\" content=\"Dropsofsoul\" \/>\n<meta property=\"article:modified_time\" content=\"2025-09-09T22:41:45+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Gesch\u00e4tzte Lesezeit\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 Minuten\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/dropsofsoul.at\\\/refund_returns\\\/\",\"url\":\"https:\\\/\\\/dropsofsoul.at\\\/refund_returns\\\/\",\"name\":\"Cancellation, Return & Refund Policy - Dropsofsoul\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/dropsofsoul.at\\\/#website\"},\"datePublished\":\"2025-04-24T20:12:48+00:00\",\"dateModified\":\"2025-09-09T22:41:45+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/dropsofsoul.at\\\/refund_returns\\\/#breadcrumb\"},\"inLanguage\":\"de-AT\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/dropsofsoul.at\\\/refund_returns\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/dropsofsoul.at\\\/refund_returns\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/dropsofsoul.at\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Cancellation, Return & Refund Policy\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/dropsofsoul.at\\\/#website\",\"url\":\"https:\\\/\\\/dropsofsoul.at\\\/\",\"name\":\"Dropsofsoul\",\"description\":\"Artisanal Cocktail Essentials\",\"publisher\":{\"@id\":\"https:\\\/\\\/dropsofsoul.at\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/dropsofsoul.at\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"de-AT\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/dropsofsoul.at\\\/#organization\",\"name\":\"Dropsofsoul\",\"url\":\"https:\\\/\\\/dropsofsoul.at\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"de-AT\",\"@id\":\"https:\\\/\\\/dropsofsoul.at\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/i0.wp.com\\\/dropsofsoul.at\\\/wp-content\\\/uploads\\\/2025\\\/04\\\/3E968321-2679-49CD-8346-3B74D2CF824B-removebg-preview.png?fit=612%2C408&ssl=1\",\"contentUrl\":\"https:\\\/\\\/i0.wp.com\\\/dropsofsoul.at\\\/wp-content\\\/uploads\\\/2025\\\/04\\\/3E968321-2679-49CD-8346-3B74D2CF824B-removebg-preview.png?fit=612%2C408&ssl=1\",\"width\":612,\"height\":408,\"caption\":\"Dropsofsoul\"},\"image\":{\"@id\":\"https:\\\/\\\/dropsofsoul.at\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.instagram.com\\\/dropsofsoul_at?igsh=MXRtN3Bmcmx3d2QzZA&utm_source=qr\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Cancellation, Return & Refund Policy - Dropsofsoul","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/dropsofsoul.at\/de\/refund_returns\/","og_locale":"de_DE","og_type":"article","og_title":"Cancellation, Return & Refund Policy - Dropsofsoul","og_description":"DropsofSoul e.U BrigittaPlatz 9, 1200 Vienna, Austria Effective as of: September 2025 1. Right of Withdrawal (EU 14-Day Policy) As a consumer under EU law, you have the right to withdraw from your purchase within 14 days without giving any reason. The withdrawal period is 14 days from the day on which you or a […]","og_url":"https:\/\/dropsofsoul.at\/de\/refund_returns\/","og_site_name":"Dropsofsoul","article_modified_time":"2025-09-09T22:41:45+00:00","twitter_card":"summary_large_image","twitter_misc":{"Gesch\u00e4tzte Lesezeit":"3 Minuten"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/dropsofsoul.at\/refund_returns\/","url":"https:\/\/dropsofsoul.at\/refund_returns\/","name":"Cancellation, Return & Refund Policy - Dropsofsoul","isPartOf":{"@id":"https:\/\/dropsofsoul.at\/#website"},"datePublished":"2025-04-24T20:12:48+00:00","dateModified":"2025-09-09T22:41:45+00:00","breadcrumb":{"@id":"https:\/\/dropsofsoul.at\/refund_returns\/#breadcrumb"},"inLanguage":"de-AT","potentialAction":[{"@type":"ReadAction","target":["https:\/\/dropsofsoul.at\/refund_returns\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/dropsofsoul.at\/refund_returns\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/dropsofsoul.at\/"},{"@type":"ListItem","position":2,"name":"Cancellation, Return & Refund Policy"}]},{"@type":"WebSite","@id":"https:\/\/dropsofsoul.at\/#website","url":"https:\/\/dropsofsoul.at\/","name":"Dropsofsoul","description":"Artisanal Cocktail Essentials","publisher":{"@id":"https:\/\/dropsofsoul.at\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/dropsofsoul.at\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"de-AT"},{"@type":"Organization","@id":"https:\/\/dropsofsoul.at\/#organization","name":"Dropsofsoul","url":"https:\/\/dropsofsoul.at\/","logo":{"@type":"ImageObject","inLanguage":"de-AT","@id":"https:\/\/dropsofsoul.at\/#\/schema\/logo\/image\/","url":"https:\/\/i0.wp.com\/dropsofsoul.at\/wp-content\/uploads\/2025\/04\/3E968321-2679-49CD-8346-3B74D2CF824B-removebg-preview.png?fit=612%2C408&ssl=1","contentUrl":"https:\/\/i0.wp.com\/dropsofsoul.at\/wp-content\/uploads\/2025\/04\/3E968321-2679-49CD-8346-3B74D2CF824B-removebg-preview.png?fit=612%2C408&ssl=1","width":612,"height":408,"caption":"Dropsofsoul"},"image":{"@id":"https:\/\/dropsofsoul.at\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.instagram.com\/dropsofsoul_at?igsh=MXRtN3Bmcmx3d2QzZA&utm_source=qr"]}]}},"jetpack_sharing_enabled":true,"jetpack_likes_enabled":true,"_links":{"self":[{"href":"https:\/\/dropsofsoul.at\/de\/wp-json\/wp\/v2\/pages\/24","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dropsofsoul.at\/de\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/dropsofsoul.at\/de\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/dropsofsoul.at\/de\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/dropsofsoul.at\/de\/wp-json\/wp\/v2\/comments?post=24"}],"version-history":[{"count":12,"href":"https:\/\/dropsofsoul.at\/de\/wp-json\/wp\/v2\/pages\/24\/revisions"}],"predecessor-version":[{"id":8620,"href":"https:\/\/dropsofsoul.at\/de\/wp-json\/wp\/v2\/pages\/24\/revisions\/8620"}],"wp:attachment":[{"href":"https:\/\/dropsofsoul.at\/de\/wp-json\/wp\/v2\/media?parent=24"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}